shipping, returns & refunds

shipping

Please allow 2-3 working days for your order to be processed. Processing times are not included in the estimated delivery times.

Once your order ships, keep an eye on your inbox for a tracking number sent via email. With this number, you can easily track your bag's journey.

Delivery times vary based on your location. If your order takes longer than expected, don't hesitate to reach out to us at support@nuhneh.com . Please bear in mind that delivery dates are estimates and might be influenced by external factors like customs clearance or weather conditions.

We're dedicated to ensuring your order reaches you – feel free to contact us for any assistance!

 

Nigeria Delivery Information:

  • Deliveries are made Monday through Saturday from 9am to 6pm.
  • Lagos orders typically arrive within 2 - 4 working days. 
  • Orders to the rest of Nigeria usually arrive within 3 - 7 working days. 

 

International Delivery Information:

We ship worldwide via FedEx & DHL to over 180 countries.

  • International deliveries usually take 5-7 working days  
  • Please note, we do not offer express or special delivery services for international orders.
  • Depending on your region, additional duties and taxes may apply upon delivery. Any customs duties, foreign taxes, or related fees will be the responsibility of the customer. We are not responsible  for additional taxes or duties levied by customs during the delivery process. Unfortunately, we are unable to accept returns or issue refunds for orders unable to be delivered due to unpaid duties or taxes.

 

returns & refunds

We currently do not accept returns and exchanges. We understand the importance of your satisfaction with our products; however, due to our commitment to maintaining the quality and integrity of each item and in consideration of hygienic standards, we are unable to accommodate returns or exchanges.

We encourage our customers to thoroughly review product details and sizing information before making a purchase. Should you have any concerns or inquiries about a product, please don't hesitate to reach out to our customer support team at support@nuhneh.com .

In the rare event that an item arrives damaged or defective, please contact us within 14 days of receipt, providing clear photos and details of the issue. We will assess the situation on a case-by-case basis to find a suitable resolution that aligns with our commitment to customer satisfaction and quality products.